How Fix The Importer Reported A Generic Error? [ Updated 2023 ]

You can reinstall Premiere Pro to fix the importer-reported generic error. So, to reinstall this and fix the problem, you should follow the below-described steps. 

  • Your first task is to open up the Creative Cloud.
  • Next, you need to uninstall Adobe Premiere Pro when you will keep the preferences. 
  • After uninstalling, you should install this again. Now, check if the process can fix the issue or not. 

What causes this error?

If you attempt to import corrupt or incompatible video files, you can encounter the “media encoder file import failure” issue. We have given here the causes due to which the error appears, and these are as follows:

1. Unsupported Codecs

Each video recording device uses various codecs. If Adobe Premiere Pro is not compatible with codecs used in a video, it is not going to import the video. Changing the codec of your video files can help you in this case. 

2. Unsupported Video file format

While Adobe Premiere Pro is compatible with several video file formats, it can not detect a few. So, if you attempt to import a video file in Adobe Premiere, which doesn’t support it, you can encounter an unnecessary message.

3. Activation problems

You can encounter a few issues when you import files in Premiere Pro because of activation issues. In this case, your task is to activate the software as per rules & regulations. Then, you should use a Creative Cloud account.

4. Video File Name

You can encounter a problem with the video file’s name. If the video’s name has a few symbols, it can cause a problem.

How to fix This?

the importer reported a generic error

Check the video format and codec

Checking the video format & codec to see if these are supported or not is the first task that you should do. However, you can refer to the page for a list containing all compatible video formats and codecs.

Whether you find that the video is not supported with Premiere, it is essential to convert it into another format. You can use MP4 with H264 encoding. The reason is that the format is the most hassle-free one.

Check the file name or location

You should check the file name or location to fix the problem. Many characters are acceptable as file names in Windows or macOS but are not compatible with Premiere Pro. Besides, if you store a file in a place where Premiere is now allowed to read, you can’t import anything from that particular location.

So, renaming the file to another name is the simplest process you should follow to fix the issue. Try to rename it without using any special characters to make it simple. After that, you should move this to a more accessible location, like the root folder of a drive partition. 

Clear the media cache

You can delete the media files cache and then import your files. Clearing the media cache is another solution that you can try. As soon as you import video or audio files into Adobe Premiere, it will store versions of those files, which enables it to access them quickly for improved performance. The stored versions are called Media Cache Files. We have given here the procedure for deleting the files. 

  • Your first job is to close Adobe Premiere Pro. Then, you must head toward the Users\<username>\AppData\Roaming\Adobe\Common directory. Hence, the AppData folder is hidden by default. Therefore, ensure that it doesn’t remain hidden. 
  • If you use a Mac, you should head toward the /Users//Library/Application Support/Adobe/Common directory.
  • After that, you need to delete files. Now, your task is to launch Adobe Premiere Pro.
  • If you face any difficulties when you try to locate the above path, you should move to Preferences. Now, hit the Media Cache tab. 
Delete the XMP Files and Relink Your Files

This process is helpful for some users, the result of which is that they can fix the Premiere Pro importer generic error. The Extensible Metadata Platform is made on XML. While it helps to attach information, it helps to facilitate metadata exchange across different apps and publishing workflows.

It is possible to delete these files and use the dynamic link. You may relink the file also because Premiere will remake them again. But you should know that your files can lose important information when you delete them. 

Reinstall Premiere

You should reinstall the software from scratch to resolve issues. It is simple to reinstall Premiere. You must do this from the Creative Cloud panel, not via Windows settings. 

In this case, you need to open Creative Cloud. After that, you have to go to All Apps. Then, you can see the Premiere listed underneath. Tap on the three horizontal dots which are near it. After that, you should choose the options Uninstall. 

As soon as you complete the uninstallation process, your job is to use the Creative Cloud panel for installation of the Premiere again. Thus, you can fix the issue. 

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frequently asked questions

1. What is a generic exception error?

This error indicates an exception class located adjacent to the top portion of the exception class hierarchy. Hence, you should know that an exception class can never be a generic class. 

2. How does Python handle generic exceptions?

It is possible to give a generic except clause used to handle any exception. Hence, you can add an else clause after the except clause. 

3. How do you handle generic exceptions in C#?

You can use C# try and catch keywords to define a try-catch block placed around code so that it can throw an exception. If it does so, the try-catch block will handle that exception. It ensures that no unhandled exception is caused due to the app. 

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